NDIS  PR 4050048561
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    • Home
    • Shop
    • Our Services
    • About the NDIS
    • About My Aged Care
    • About Us
    • Contact Us
    • Rights & Responsibilities
    • Feedback
    • Careers
    • FAQs
NDIS  PR 4050048561
  • Home
  • Shop
  • Our Services
  • About the NDIS
  • About My Aged Care
  • About Us
  • Contact Us
  • Rights & Responsibilities
  • Feedback
  • Careers
  • FAQs

Feedback and Complaints

We are committed to ensuring that all clients of our organisation, and their families, are free to lodge grievances, to have those grievances dealt with promptly, fairly and non-threateningly by the organisation and to have those grievances resolved if possible. 


Treatment of disputes and grievances will be fair to both the complainant and respondent, will be responded to courteously and will be given high priority for resolution and remediation. 


Feedback may include:

Compliments

Suggestions

Suggestions

These are things that you think we’re doing well or may be recognition of a person you work with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.

Suggestions

Suggestions

Suggestions

Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.

Complaints

Suggestions

Complaints

We want to know when you’re not happy about an experience you’ve had with Deivian Care Services. 


A complaint can be about a person, a service or something you have experienced. 


We will respond to any complaints received within 24 hours.

 

How can I provide feedback to Deivian Products & Services?

In person

In person

In person

Speak to your Support Worker and relay feedback to us through them.

By phone

In person

In person

Call our office on 1300 334 842 

Via Email

Via Email

Via Email

Send us an email today, outlining your concerns or voicing feedback


E: info@deivian.com.au 

Online

Via Email

Via Email

Click on the button to be taken to our contact page, where you can fill in a form with your feedback.

 

Contact us

Complaints not resolved?

If your complaints have not been resolved to your satisfaction, we encourage you to contact the NDIS Commission to pursue the matter further.

By phone

By phone

By phone

1800 035 544  


9:00am to 5:00pm in the ACT, NSW, QLD, SA, TAS and VIC


Monday to Friday, excluding public holidays. 

By mail

By phone

By phone

NDIS Quality and Safeguards Commission,
PO Box 210
Penrith, NSW 2750 

Via Email

Via Email

Via Email

Send the commission an email today, outlining your concerns as a formal complaint.


E:  contactcentre@ndiscommission.gov.au.  

Online

Via Email

Via Email

Click on the button to be taken to the NDIS Commission information and contact page, where you can pursue your complaint further.

 

Contact ndis commission
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Deivian Products & Services/Deivian Care Services

1300 334 842

Copyright © 2018 Deivian Products and Services - All Rights Reserved.

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