Feedback and Complaints

We are committed to ensuring that all clients of our organisation, and their families, are free to lodge grievances, to have those grievances dealt with promptly, fairly and non-threateningly by the organisation and to have those grievances resolved if possible. Treatment of disputes and grievances will be fair to both the complainant and respondent, will be responded to courteously and will be given high priority for resolution and remediation. 

Feedback may include:

• Compliments: These are things that you think we’re doing well or may be recognition of a person you work with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
• Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
• Complaints: We want to know when you’re not happy about an experience you’ve had with Aussie Best Care. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within 24 hours.

How can I provide feedback to Deivian Products & Services?

In person - Speak to your Support Worker

By phone - Call our office on 1300 334 842

Online - Complete our online contact form via our "contact us" page

Email - send us an email info@deivian.com.au

If your complaints has not been resolved to your satisfaction you can contact the NDIS Commission;

By telephone -  on  1800 035 544  -   9:00am to 5:00pm in the ACT, NSW, QLD, SA, TAS and VIC
Monday to Friday, excluding public holidays. 

By mail -   NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2750 

Via Email -   contactcentre@ndiscommission.gov.au.