What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian Government scheme which entitles people with a “permanent and significant” disability, under the age of 65 years, to funding for reasonable and necessary support needs related to their disability.

NDIS provides support and care services that helps a participant to achieve their goals in many aspects of their lives, which may include independence, involvement in community, education, employment, and health & well-being.

In-home Support and Care Services:

Assistance with daily personal activities

Showering, dressing, grooming and personal hygiene.

Help with household tasks

Cleaning, vacuuming, laundry, and maintain home environment including light gardening.

Help with meal preparation and meal delivery

Helping you with your dietary requirements, prepping your meals for you or assisting you with the prep, and cooking meals on your behalf or assisting you with cooking your meals.

Taking you to your social commitments and participate in your community

Taking you to your community/centre-based activities, day trips, and mentoring support.

Assistance with mobility and dexterity support.

Helping you achieve your mobility and dexterity goals on your terms.

Transporting you to the destination you want to go to

Transporting you to your appointments, shopping, social outings; anywhere you need to go.

Acquiring consumables on your behalf

We can acquire and deliver toilet and bathroom equipment; continence needs; specialised

clothing; anything you need, as outlined by your plan.

Support Coordination:

What is Support Coordination?

Support Coordination is a crucial service and aims to assist NDIS participant in effectively utilising their funding and achieving their goals.

As part of Support Coordination function, we collaborate with participants to develop a personalised support plan that aligns with their objectives. We act as guides and advocates in helping participants navigate the complexities involved and connect them with appropriate services and supports. We closely work with participants, their families, and support networks to understand their unique needs, goals, and aspiration.

Our responsibilities as support coordinator includes the following:

Understand the participant’s NDIS plan and assist them in implementing the same by coordinating and organising necessary support and services, ensuring access to relevant resources.

Help identify and connect with suitable disability service providers who meet the needs of the participant.

Support participant in deciding the budget, negotiating prices and service agreements.

Coordinate with different service providers to ensure seamless and integrated support experience.

Assist in addressing challenges or obstacles faced while implementing support plans and also assist in NDIS plan review process.

Regularly review and report progress towards defined goals, ensuring supports remain effective and align with evolving needs.

Support participants in developing skills and knowledge to exercise choice and control over their supports and services.

NDIS RESOURCES

For further information about the NDIS

Phone on 1800 035 544 - Contact Centre is open 9am to 5pm, Monday to Friday, excluding public holidays.

If you require a free-of-charge translator, interpreter or other assistance:

PH: 1800 035 544

If you are a Text telephone (TTY) user:

PH:1800 555 677 then ask for 1800 035 544

If you are a Speak and Listen (speech-to-speech relay) user:

PH: 1800 555 727 then ask for 1800 035 544

If you are an internet relay user:

Visit the National Relay Service website (external) and ask for 1800 035 544

Contact by Mail

National Disability Insurance Agency GPO Box 700 Canberra ACT 2601

Online forms

If you would like the NDIA to contact you, please send a request via Contact form on www.ndis.gov.au