Your Rights and Responsibilities

Your Rights

• The right to be treated with respect     
• The right to be part of decision making of your plan
• The right to involve an advocate of your choice
• The right to privacy and confidentiality
• The right to be free from any neglect and abuse
• The right to complaint of the services without any reprisal
• The right to receive a quality service
• The right to have an interpreter when needed
• The right to be free from discrimination

Responsibilities

• As a client of Deivian Products & Services you have the responsibility to respect the privacy of others attending the services (including information shared in group programs)
• Participate in your care by informing your support worker of all relevant information. If you do not understand the information you are given please ask to have it explained.
• To treat our staff member/your caregiver with courtesy.
• To enable Deivian Products & Sevrices to provide agreed services.
• To provide a safe work environment for our staff members.
• Contact us if your circumstances have changed affecting your ability to attend appointments.
• Provide notice of unavailability or if you require a change of  appointment time as soon as possible. A minimum of 24 hours is requested where possible.