NDIS | Deivian Care Services

National Disability Insurance Scheme

NDIS is for eligible Australians who were either born with or acquire a permanent and significant disability. A ‘permanent disability’ means a person’s disability is likely to be lifelong. A ‘significant disability’ means a disability with a large impact on a person’s ability to complete everyday activities.

NDIS funds reasonable and necessary support and services that relate to a person’s disability to help them achieve their goals. The support is most appropriately funded or provided through NDIS and service needs are directly related to their disability.

If you are between the ages of 7 to 64 years of age, you can call the Local Area Coordinator in your local government area or find them on the NDIS website.

If you are a parent of a child under 7 years of age with developmental delay or disability, you can contact Early Childhood partners who will help you navigate and access support early to give you and your family the right support at the right time.

Once you meet the eligibility criteria, you become a NDIS participant and receive funding to work towards the goals in your NDIS plan that are specific to you. You will be provided with an individual NDIS plan; your service provider will support you to pursue your goal.

Deivian Care Services are a registered NDIS service provider and are well-equipped both in terms of knowledge and skills to provide quality services that represent value for participant’s funded support. We create positive participation experience by delivering services in a professional, competent, and efficient manner. Our goal is to meet participants’ unique support needs while empowering them to achieve independence and social inclusion.

Frequently Asked Questions

What does plan management mean under the NDIS?

Plan management refers to how you manage your NDIS funding, including paying invoices and tracking expenses.

What is the difference between agency-managed, plan-managed, and self-managed plans?

Agency-managed plans are handled by the NDIS; plan-managed involves a plan manager; self-managed means you handle invoices and payments yourself.

Can I switch how my plan is managed partway through my plan period?

Yes, you can request changes during your plan review or by contacting the NDIS if circumstances change.

How do I choose a plan manager?

Look for registered plan managers who have experience, good communication, and strong organisational skills.

Can plan managers help me stick to my budget?

Yes, plan managers track expenses, alert you if you are overspending, and help ensure that funding lasts the entire plan period.

What should I look for in an NDIS provider?

Consider their registration status, experience, reputation, and how well they understand your needs.

Can I switch providers if I’m unhappy with their service?

Yes, you can change providers if you feel your needs are not being met, as long as you follow your service agreement terms.

Do I have to choose only NDIS-registered providers?

No, but choosing registered providers may offer more accountability, safeguards, and easier payment processing.

How do I find reputable providers in my area?

Seek support coordinator and peer recommendations, or use the NDIS Provider Finder tool online.

What should a service agreement include?

It should outline the support you’ll receive, costs, cancellation terms, and both your and the provider’s responsibilities.

What rights do I have as an NDIS participant?

You have the right to be treated respectfully, choose your support, access quality services, and make complaints if needed.

How do I ensure my personal information remains private?

NDIS providers must follow strict privacy policies and laws to protect your details.

Can I involve family or advocates when making decisions?

You can include trusted family members, friends, or advocates to help you make informed choices.

What responsibilities do I have under the NDIS?

You must use funding for intended support, keep track of expenses, and communicate changes in circumstances.

How do I report if my rights are not respected?

You can file a complaint with the NDIS Quality and Safeguards Commission or seek advocacy support.

What is the role of a support coordinator?

A support coordinator helps you understand your plan, find suitable providers, and connect with community resources.

Is support coordination funded by the NDIS?

If included in your plan, the NDIS covers support coordination to help you manage and use your support.

How do I choose a support coordinator?

Look for someone experienced, knowledgeable about NDIS processes, and responsive to your communication style.

Can a support coordinator make decisions on my behalf?

No, they cannot make decisions for you. They guide you, but you control your plan and choices.

What if I’m not satisfied with my support coordinator?

You can request to change support coordinators by speaking to the NDIS or during your following plan review.

About NDIS

At Deivian, we believe in making a meaningful difference in the lives of our clients and participants while adhering to NDIS policies and procedures. Our goal is to meet their unique care needs while empowering them to achieve independence.